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Production support is the practices and disciplines of supporting the IT systems/applications which are currently being used by the end users. A production support person/team is responsible for receiving incidents and requests from end-users, analyzing these and either responding to the end user with a solution or escalating it to the other IT teams. These teams may include developers, system engineers and database administrators. ==The importance of production support== In order to understand the importance of production support, one needs to take a few factors into account. * Studies have found that the maintenance cost of software is more than 90% of the total cost. * We also know that software spends much more time in production than development because it needs to verify the properties * The maintenance cost of the hardware. From the factors listed above, one can see that the way in which production support is managed, is extremely crucial. 抄文引用元・出典: フリー百科事典『 ウィキペディア(Wikipedia)』 ■ウィキペディアで「Production support」の詳細全文を読む スポンサード リンク
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